This policy describes the information that Eats Delivery Limited (“EDL”) collects, how that information is used and shared, and your choices regarding this information.
This policy applies to users of EDL’s services world wide, including apps. websites, features, or any other services. This policy specifically applies to:
This policy also applies to those who provide information to EDL in relation to an application to use EDL’s services, for example contact information of those associated with its services. All those subject to this policy are referred to as “users” for purposes of this policy.
Questions, comments and complaints about EDL’s data practices can be submitted to EDL’s data protection office via email@example.com.
The information we collect
The following information is collected by or on behalf of EDL:
This may include:
This may include:
Depending on the EDL services you use and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and Wi-Fi.
We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. Also, if someone uses your promotion code, we may associate your name with that person.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags and similar technologies that create and maintain unique identifiers.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
We do not enable delivery recipients to communicate with auckland night market stalls. There may in some instances be communication between delivery recipients and delivery partners via the nightmarketeats app.
This may include:
EDL may combine the information collected from these sources with other information in its possession.
How we use your information
EDL collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
EDL does not sell or share your personal information to third parties for third party direct marketing purposes.
EDL uses the information it collects for purposes including:
EDL uses the information we collect to provide, personalise, maintain and improve our products and services. This includes using the information to:
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
EDL uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
EDL uses the information we collect to enable communications between our EDL and our users. For example, delivery recipients may contact us about their order.
EDL may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
EDL may also use the information to promote and process competitions and sweepstakes, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as an EDL user.
EDL may also use the information to inform you about elections, ballots, referendums and other political and policy processes that relate to our services.
We may use the information we collect to investigate or address claims or disputes relating to your use o EDL's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities and official enquiries.
Cookies and third-party technologies
Information sharing and disclosure
Some of EDL's products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
EDL may share the information we collect:
This includes sharing your information with:
We love hearing from our users, including through public forums such as EDL blogs, social mediaWhen you communicate with us via these channels, your communications may be viewable by the public.
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, EDL processes and stores information in New Zealand on behalf of its international subsidiaries and affiliates.
EDL may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
EDL may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property) or other third parties as necessary to enforce our Terms of Service, user agreements or other policies, to protect EDL’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
EDL may share your information other than as described in this policy if we notify you and you consent to the sharing.
Information retention and deletion
EDL retains user profile and other information for as long as you maintain your EDL account.
EDL retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. EDL thereafter deletes or anonymises such information in accordance with applicable laws.
Users may request deletion of their accounts at any time. Following such request, EDL deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
EDL requires user profile information in order to provide its services. It retains such information for as long as you maintain your nightmarketeats account.
EDL retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide EDL’s services, enable customer support, to enhance the user experience or for other operational purposes, EDL takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.
You may request deletion of your account at any time via EDL’s website .
Following such a request, EDLdeletes the information that it is not required to retain. In certain circumstances, EDL may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, EDL will delete your account as described above.
EDL may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if EDL shuts down a user's account because of unsafe behaviour or security incidents, EDL may retain certain information about that account to prevent that user from opening a new EDL account in the future.
Choice and Transparency
EDL provides the means for you to see and control the information that EDL collects, including through:
You can also ask EDL to provide you with explanation, copies or correction of your data.
A. PRIVACY SETTINGS
The Privacy Settings menu in the EDL Rider app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from EDL. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
B. DEVICE PERMISSIONS
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the nightmarketeats app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the nightmarketeats app seeks before you first use the app, and your use of the app constitutes your consent.
C. RATINGS LOOK-UP
After every trip, delivery partners and delivery recipients are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for both parties.
D. EXPLANATIONS, COPIES AND CORRECTION
You can ask EDL to:
You can make these requests by contacting EDL at firstname.lastname@example.org
You can also edit the name, phone number and email address associated with your account through the Settings menu in the nightmarketeats app. You can also look up your orders and deliveries history in the nightmarketeats app.
E. MARKETING OPT-OUTS
You can opt out of receiving emails and other messages from EDL by following the instructions in those messages. Please note that, if you opt out, we may still send you non-promotional messages, such as receipts for your trips or information about your account.
Updates to this policy
We may occasionally update this policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the nightmarketeats apps or through other means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.
Updated 25 Sep 2019